b. Select the registration groups your organisation provides. information.

c. Complete a self-assessment against the NDIS Practice Standards

Please follow the link.

The commission will send you back “initial Scope of Audit” document.  Please forward the attachment to co@sustainablecertification.com.au.

Your dedicated account manager  will get in touch with you to introduce ourselves and may ask for some more information so that we can provide you with an “obligation free” quote.  There are two pathways.

1. Verification pathway
2. Certification pathway

1. Verification pathway:

This is essentially a desktop audit and mostly covers low risk service providers. Initial Audit will take place once we can agree on a date. The second “recertification audit”  will take place about 30 months since the first audit.  Following items will be covered during the audit:

Risk management

Risks to participants, workers and the provider are identified and managed

Complaints management and resolution

(1)  Each participant has knowledge of and access to the provider’s complaints management and resolution system.

(2)  Complaints are welcomed, acknowledged, respected and well‑managed.

Incident management

Each participant is safeguarded by the provider’s incident management system, ensuring that incidents are acknowledged, responded to, well‑managed and learned from.

Human resource management

Each participant’s support needs are met by workers who are competent in relation to their role, hold relevant qualifications and have relevant expertise and experience to provide person‑centred support.

2. Certification pathway:

It is done in two stages. Stage1 is a desktop audit and the auditor will want to ensure there is a documented system place and Stage 2 will ensure implementation. In this auditor will be looking at the following items:

Rights of participants and responsibilities of providers

Standards relating to the rights of participants and the responsibilities of providers

This Part specifies the NDIS Practice Standards relating to the rights of participants and the responsibilities of providers who deliver supports and services to them.

Person‑centred supports

(1)  Each participant can access supports that promote, uphold and respect their legal and human rights.

(2)  Each participant is enabled to exercise informed choice and control.

(3)  The provision of supports promotes, upholds and respects individual rights to freedom of expression, self‑determination and decision‑making.

Individual values and beliefs

Each participant can access supports that respect their culture, diversity, values and beliefs.

Privacy and dignity

Each participant can access supports that respect and protect their dignity and right to privacy.

Independence and informed choice

Each participant is supported by the provider to make informed choices, exercise control and maximise their independence in relation to the supports provided.

Freedom from violence, abuse, neglect, exploitation or discrimination

Each participant can access supports free from violence, abuse, neglect, exploitation or discrimination.

Provider governance and operational management

Standards relating to provider governance and operational management

This Part specifies the NDIS Practice Standards relating to the governance and operational management arrangements for registered NDIS providers.

Governance and operational management

Each participant’s support is overseen by robust governance and operational management systems relevant and proportionate to the size and scale of the provider and the scope and complexity of the supports being delivered.

 Risk management

Risks to participants, workers and the provider are identified and managed.

Quality management

Each participant benefits from a quality management system that is relevant and proportionate to the size and scale of the provider and that promotes continuous improvement of support delivery.

 Information management

(1)  Management of each participant’s information ensures that it is identifiable, accurately recorded, current and confidential.

(2)  Each participant’s information is easily accessible to the participant and appropriately utilised by relevant workers.

 Complaints management and resolution

(1)  Each participant has knowledge of and access to the provider’s complaints management and resolution system.

(2)  Complaints are welcomed, acknowledged, respected and well managed.

Incident management

Each participant is safeguarded by the provider’s incident management system, ensuring that incidents are acknowledged, responded to, well managed and learned from.

Human resource management

Each participant’s support needs are met by workers who are competent in relation to their role, hold relevant qualifications and have relevant expertise and experience to provide person‑centred support.

Continuity of supports

Each participant has access to timely and appropriate supports without interruption.

Provision of supports

Standards relating to the provision of supports to participants

This Part specifies the NDIS Practice Standards relating to the provision of supports to participants.

Access to supports

Each participant can access the most appropriate supports that meet the participant’s needs, goals and preferences.

Support planning

(1)  Each participant is actively involved in the development of their support plans.

(2)  Support plans reflect participant needs, requirements, preferences, strengths and goals, and are regularly reviewed.

Service agreements

Each participant has a clear understanding of the supports they have chosen and how the supports will be provided.

Responsive support provision

Each participant can access responsive, timely, competent and appropriate supports to meet their needs, desired outcomes and goals.

Transitions to and from a provider

Each participant experiences a planned and coordinated transition to or from the provider.

Support provision environment

Standards relating to the provision of supports to participants

This Part specifies the NDIS Practice Standards relating to the environment in which supports are provided to participants.

Safe environment

Each participant can access supports in a safe environment that is appropriate to their needs.

Participant money and property

Participant money and property is secure and each participant uses their own money and property as they determine.

Medication management

(1)  This standard applies to a provider that is responsible for administering medication to participants.

(2)  Each participant requiring medication is confident that their provider administers, stores and monitors the effects of the participant’s medication and works to prevent errors and incidents.

Waste management

(1)  This standard applies to a provider that is required to manage waste, or infectious or hazardous substances.

(2)  Each participant, each worker and any other person in the support environment is protected from harm as a result of exposure to waste or infectious or hazardous substances generated during the delivery of supports.

The auditor will send the report to the commission to make approve  and send advice